Careers

Solutions Specialist

Special Logistics Group, LLC

The Solutions Specialist at Special Logistics Group (SLG) plays a critical role in managing end-to-end international freight operations. This role is responsible for responding to customer rate inquiries, coordinating bookings with ocean carriers, overseeing multimodal shipment execution, and ensuring exceptional communication with customers and global partners. The Solutions Specialist serves as both an operations expert and a customer-facing representative, ensuring freight moves efficiently, compliantly, and with strong financial protection for our customers & SLG.

Key Responsibilities

Carrier Booking & Coordination

Book shipments directly with major ocean carriers such as MSC, Maersk, and ONE.
Verify and communicate sailing schedules, cutoffs, free time, and any changes impacting shipment timelines.

End-to-End Shipment Execution

Coordinate all stages of freight movement including pickup trucking, drayage, ocean transport, rail/on-carriage, and final delivery.
Monitor shipments using SLG systems to minimize delays, demurrage, and accessorial fees.
Resolve shipment issues in real time and escalate concerns to SLG management when needed.

Documentation & Compliance

Work closely with the team to ensure timely submission of Bills of Lading, commercial invoices, packing lists, and other required documents.
Ensure all documents meet carrier cutoffs and regulatory requirements.

Customer & Partner Communication

Serve as the primary point of contact for customers and overseas agents.
Provide proactive milestone updates and respond promptly to inquiries.
Build strong relationships through consistent communication and problem-solving.

Business Reviews & Relationship Development

Conduct quarterly business reviews (QBRs) with key customers.
Highlight performance results, identify improvement opportunities, and gather customer feedback.

Rate Management & Quoting

Respond to all customer rate inquiries same day, delivering accurate quotes for ocean freight, drayage, rail, and related services.
Ensure pricing aligns with internal guidelines, carrier, market, and geopolitical conditions

Internal Collaboration & Leadership

Keep SLG leadership informed of critical shipment issues and business opportunities.
Mentor new associates on best practices and workflow efficiency.
Support continuous process improvement and contribute to a positive team environment.

Qualifications

2+ years of experience in freight forwarding, NVOCC operations, logistics coordination, or international shipping (preferred).
Strong understanding of ocean freight, drayage, and inland transport processes.
Excellent communication and customer service skills.
Ability to multitask, work under pressure, and manage time-sensitive tasks.
Proficiency with logistics systems, shipment tracking tools, and Microsoft Office Suite.
Detail-oriented, organized, and proactive in problem-solving.

Special Logistics Group, LLC is committed to full compliance with all applicable federal, state, and local laws and regulations. We are an equal opportunity employer and do not discriminate against any employee or applicant on the basis of any legally protected status.

To apply, email resume to corbin@speciallogistics.net